Last updated: 28-April-2025
YoGetaway.com (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share your information when you use our website.
By accessing or using YoGetaway.com, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, billing address, or payment details (for bookings or inquiries).
- Booking Information: Property preferences, travel dates, guest details.
- Communication Data: Messages sent via our inquiry forms or review sections.
- Technical Information: IP address, browser type, device type, operating system, and browsing behavior through cookies.
- Location Information: General geographic location derived from IP address.
2. How We Use Your Information
We use your information to:
- Process bookings and manage reservations,
- Communicate with you regarding inquiries, bookings, or updates,
- Improve the functionality and user experience of our website,
- Prevent fraudulent activity and ensure the security of our website,
- Comply with legal obligations.
3. Sharing of Information
We may share your information with:
- Property owners or partners for booking confirmations and stay management,
- Payment service providers (like Razorpay) to process transactions,
- Legal or regulatory authorities if required under applicable law,
- Third-party service providers supporting our website (such as hosting providers, spam detection services).
We do not sell or rent your personal data to third parties for marketing purposes.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Understand visitor behavior and enhance website performance,
- Remember your preferences,
- Provide a personalized experience.
You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the site.
5. Reviews and Comments
When visitors leave reviews or comments:
- We collect the data entered in the form, along with the visitor’s IP address and browser user agent for spam detection.
- An anonymized string from your email address (a “hash”) may be provided to the Gravatar service. Gravatar’s privacy policy is available at https://automattic.com/privacy/.
- Once your comment is approved, it becomes publicly visible.
6. Media Uploads
If you upload images to the website (example: property owners uploading listing photos), please avoid images with embedded location data (EXIF GPS).
Visitors to the website can download and extract any location data from images.
7. Embedded Content
Listings and blog articles may include embedded content (e.g., videos, maps, articles) from third-party websites.
Embedded content behaves as if you have visited the other website directly and may collect your data, use cookies, and monitor interactions.
We encourage you to review the privacy policies of those external sites.
8. Payment Information
When you make a booking, your payment information is securely processed via trusted payment gateways like Razorpay.
We do not store your full credit/debit card information on our servers.
9. Refunds and Cancellations
Refund policies are outlined individually for each stay and service listed on YoGetaway.com.
Please refer to the property-specific refund and cancellation policies before booking.
10. Availability and Calendar
Availability calendars are maintained and updated by the property owners or partners.
While we strive for accuracy, we do not guarantee real-time availability.
11. Data Security
We implement reasonable security measures to protect your personal data. However, no method of transmission over the internet is 100% secure.
You are responsible for safeguarding your login credentials.
12. Your Rights
You may request:
- Access to the personal data we hold about you,
- Correction of any inaccuracies,
- Deletion of your personal data (subject to administrative, legal, or security obligations).
Requests can be made via our Contact Us page.
13. Data Retention
- If you leave a comment or review, it and its metadata are retained indefinitely.
- For users who register, we store the personal information provided in their profile.
- Users may edit or delete their information anytime (except changing usernames).
14. Children’s Privacy
YoGetaway.com is not directed towards individuals under the age of 18.
We do not knowingly collect personal information from minors.
15. Where Your Data Is Sent
Visitor comments and form submissions may be checked through an automated spam detection service to protect against abuse.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
We encourage you to review this page periodically.
17. Terms and Conditions
By using YoGetaway.com, you also agree to abide by our Terms and Conditions, which outline the rules for browsing, booking stays, listing properties, and using our services. We encourage all users—guests and partners—to review these terms before engaging with the platform.
18. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at:
✉️ Email: info@YoGetaway.com
Alternatively, you may reach out via our Contact Us page.
