FAQ
Planning your getaway should be simple and stress-free. This FAQ section answers the most common questions related to booking your stay, cancellation and refund policies, available services, group packages, and more. Whether you’re booking for yourself or on behalf of someone else, you’ll find everything you need to know right here.
Types of Stays & Travel Guidance
What types of stays are available on YoGetaway.com?
We offer a variety of stays to suit different preferences, including Homestays, Plantation Stays, Tents & Cabins, Hotels, Resorts, and Budget Stays. Each listing provides details on room types, amenities, and inclusions.
How do I choose the right stay for my trip?
Consider your group size, budget, and preferences. For example, families may prefer private rooms or villas, while solo travellers or small groups may enjoy dorm beds or shared rooms. Check the property description and amenities for guidance.
Where should I stay
Location depends on your interests. For nature and plantation experiences, look for Plantation Stays or Homestays in rural areas. For central access or sightseeing, consider Hotels or Resorts near major towns. Maps and distance info are available on each property listing.
What is the difference between a homestay and a resort?
A Homestay offers a local, personal experience with smaller-scale amenities, often run by families. A Resort provides more facilities like pools, restaurants, and recreational activities, usually in larger properties.
Can I book multiple room types in the same property?
Yes. Some properties offer different room types under the same stay, such as single rooms, double rooms, or family rooms. You can select multiple room types when booking, subject to availability.
Can I request special arrangements for elderly travelers?
Yes. Some properties provide wheelchair access, ground-floor rooms, or easy mobility features. Use the Wheelchair Accessible or Elderly-Friendly filter to find suitable stays.
Booking, Payments & Policies
How do I make a booking?
Bookings are made through WhatsApp enquiry. Once you contact us, we will confirm availability with the host and provide details. Guests are required to pay the full amount (or part payment in some cases) to confirm the booking. Payment options may include UPI or online payment links.
Can I modify or cancel my booking?
To modify or cancel your booking, please contact us at least 3 days before check-in. Changes are subject to the property’s approval and availability.
What is the cancellation and refund policy?
Cancellation and refund terms differ by property. Please check the listing details for specific terms. Refunds, when applicable, are processed within 7–10 working days.
What happens if the property is unavailable after I book?
In the rare event that a property becomes unavailable after booking, we will assist you in finding an alternative accommodation. If the alternative is higher in price, any additional cost would be handled directly between you and the host. YoGetaway.com acts as a facilitator and cannot cover extra charges due to host overbooking or unavailability.
Who do I contact for booking issues?
All booking, payment, and modification requests should be directed to YoGetaway.com via WhatsApp or email. We act as the facilitator between guests and hosts.
How do I request a refund?
Refund requests must be made according to the property’s cancellation policy. Once approved by the host, refunds are usually processed within 7–10
Accommodation & Services
What amenities are included in the stay?
Amenities vary by property. Each listing includes a detailed list of what’s offered.
Are meals provided during the stay?
Many properties include meals. Please check the listing description for details on what’s included. Some properties may also serve local specialties, such as Kodava cuisine, which occasionally features pork dishes as part of the regional delicacies.
Is Wi-Fi available at the property?
Most stays offer complimentary Wi-Fi, but availability may vary. Please check property listing details.
Can I request early check-in or late check-out?
This depends on the host’s availability. Please message them after booking. In few properties, early check-in/out is charged while in others it may be subject to availability and Host approvals. Kindly check property listing details.
Is parking available at the property?
Some listings offer free or paid parking. Please refer to the amenities section of the listing for availability and details.
Group & Package Bookings
How do I make a group booking?
Contact us directly or choose a listing that supports group bookings.
Are there special rates for large groups?
Yes, some properties offer group discounts. Look for this under the pricing section.
What packages are available for tourists?
We offer curated experiences including stays, meals, and activities. Visit our “Packages” section.
Can I customize a package according to my preferences?
Yes, we support custom packages. Please contact our team with your requirements.
How far in advance should I book for a group or custom package?
We recommend booking at least 2–4 weeks in advance to ensure availability and allow time for customization.
Documentation & Policies
What documents are required at check-in?
A valid government-issued ID is required for all guests.
What documents are required for foreign travellers?
A valid visa (tourist/business visa, as applicable) must be shown.
Some properties may also require a copy of the OCI/PIO card (if applicable).
As per Indian government regulations, foreign nationals must fill out a Form C at the property during check-in (the property usually assists with this).
Without these documents, check-in may be denied. Please ensure you carry original documents along with a copy for verification.
Are there any age restrictions for bookings?
Guests must be 18+ to book. Some listings may have additional restrictions. Kindly check property listing details.
What is the policy on pets?
Pet policies vary. Please check the listing or filter by “Pet-friendly” before booking.
Are there any restrictions on the number of guests per room?
Yes, limits are set by hosts. See listing details for allowed occupancy.
Safety & Support
What safety measures are in place at the property?
Each property is responsible for its own hygiene and safety protocols. Safety features such as fire extinguishers, CCTV, first-aid kits, or wheelchair access (where available) are listed on the property page.
⚠️ Please note: YoGetaway.com does not independently verify safety features. We recommend guests review the property details carefully before booking and contact the host for any specific requirements.
Whom do I contact in case of an emergency?
Once your booking is confirmed, the host’s contact details will be shared with you. The host will be your primary point of contact in case of any emergency during your stay.
⚠️ Please note: YoGetaway.com is a service provider that connects guests with property owners/hosts. Neither YoGetaway.com nor its staff shall be held responsible or liable for any personal injury, property damage, or other harm caused during your stay. All responsibilities and arrangements lie directly with the host.
Is there 24/7 customer support available?
Yes, we strive to offer round-the-clock support via chat and email. Response times may vary depending on the nature of your request, but we do our best to assist you as quickly as possible.
How do I report an issue during my stay?
If you experience an issue during your stay, please contact your host directly first, as they are responsible for providing the accommodation and services listed.
If the matter relates to serious property misrepresentation (e.g., the listing does not match what was booked) or safety concerns, please report it to our Support Team with details and evidence. While YoGetaway.com is not the property owner or service provider, we may review such cases to maintain platform quality and take necessary action against the host if required.
⚠️ Please note: YoGetaway.com is not responsible or liable for personal inconveniences, property damage, or dissatisfaction arising during your stay.
How far in advance should I book for a group or custom package?
We recommend booking at least 2–4 weeks in advance to ensure availability and allow time for customization.
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